FAQ

Where can I find the CLP details for the fragrances? You can find the CLP details on the clickable link underneath all of our fragrances, alternatively you can click here for our downloadable Canva template where we have all of our fragrance CLP's in a 10% ratio that you're able to edit yourself.

How do I get my free CLP? If you would like your oils to be sent with free CLP please fill out the box which is attached to each oil listing, please ensure you put in any scent name changes, plus your company name, address (this can be house/unit number or name and postcode) and telephone number. Without all of those details we are unable to give you your free CLP as if there is information missing, this means your CLP labels would not be legal.

How many free CLP labels do I get? Our CLP labels are 45mm round and you get 24 stickers per sheet. The amount of sheets you get varies with the size of the fragrance oil you order. If you order 30g, 50g or 100g you get one sheet per fragrance, 250g bottles get two sheets of CLP, 500g bottles get four sheets of CLP and 1L bottles get 8 sheets of CLP per fragrance.

I forgot to fill in my CLP details, can I still get free CLP labels? If you forget to input your details your order will be dispatched without CLP labels. I cannot guarantee I will see any emails about missing CLP details before I dispatch your parcel.

Do you have a Facebook group? Yes we do, click here to join our lovely group, where its a nice positive space on the internet full of makers supporting each other.

How can I contact you? The best way to get in contact is via email - info@theoilstoreuk.com. I do not check my personal page facebook messages, so if you message me on there your message may get missed.

Who do you post with? We use Royal Mail. There are two options for postage, you can choose Royal Mail 24 or Royal Mail 48. Please note these options do not mean processing time, it means how quickly your order will arrive to you once dispatched.

What is your processing time? I am to get all orders out on the same day if your order is made before 10am. When we have a higher order rate at peak times of year or when running a sale this is not always possible, but I keep everyone updated via our Facebook group if processing time is a little longer.

Can I order 5kg of fragrance? Yes, please pop us an email at info@theoilstoreuk.com with what fragrance you would like to order in that quantity, 5kg of fragrance oils have a lead time of 2-3 weeks so please bare that in mind when ordering.

What are your working hours? I work Monday - Friday from 9:00am to 5:00pm.